gb99m's Privacy Policy
At gb99m, your privacy is of the highest importance to us — this policy details how we collect, use, and protect your personal information.
Introduction & Scope of Policy
gb99m is a trusted online gaming platform in Bangladesh. We are fully committed to protecting the privacy of your personal information. This privacy policy ("Policy") describes how gb99m collects, processes, stores, and protects your personal information when you use our website, applications, and related services ("Platform").
By creating an account or using services on this platform, you are agreeing to the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform.
This policy applies to all registered members, guest browsers, and any other person who uses any service provided by gb99m.
Information We Collect
gb99m collects only the information necessary to provide our services. The types of information we collect are as follows:
Identity & Contact Information
- Full name and username
- Email address and contact details
- Date of birth (for age verification — access is restricted to those under 21)
- Address and nationality
Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Technical & Usage Information
- IP address and device identifiers
- Browser type and operating system
- Platform usage times and patterns
- Data obtained from cookies and similar tracking technologies
- Gaming activity logs and session data
Identity Verification Information
- National ID (NID) or passport copy
- Proof of address documents
- Self-declaration related to responsible gaming
How We Collect Information
gb99m collects information in the following ways:
- Directly provided: When you register an account, fill out forms, contact us, or use our services.
- Automatically: When you browse or use our platform, technical information about your device and connection is recorded automatically.
- From third parties: Where necessary for identity verification or fraud prevention, we work with verification service providers.
- Cookies & tracking: Our website uses cookies that help improve your experience.
How We Use Your Information
gb99m uses your information for the following purposes:
Service Delivery & Operations
- Creating, managing, and verifying your account
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer
- Providing gaming services, bonuses, and rewards
- Providing customer support (via live chat and email)
Security & Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Ensuring age verification (only 21 years or older)
- Ensuring responsible gaming and applying protective measures
- Complying with applicable laws and regulations
Improvement & Personalization
- Improving the quality of our platform and services
- Personalizing your experience according to your preferences
- Sending relevant promotional information (with your consent)
Sharing & Disclosure of Information
gb99m never sells your personal information or discloses it to third parties for commercial purposes. However, information may be shared in the following circumstances:
Service Providers
We work with trusted third parties for payment processing, identity verification, IT support, and other services. These parties will receive only the information necessary to provide the relevant service and will be bound by strict confidentiality agreements.
Legal Obligations
We may be legally required to disclose information under court orders, government directives, or applicable law. In addition, information may be disclosed to regulatory authorities to prevent financial crime or fraud.
Business Transfers
In the event of a business merger, acquisition, or asset sale, your information may be transferred. You will be notified before any such change takes place.
Data Security Measures
gb99m follows industry-standard security practices to protect your information:
- SSL encryption: All data transfers on our platform are secured with SSL/TLS encryption.
- Data encryption: Stored sensitive information (payment details, identity documents) is protected with strong encryption.
- Access controls: Only authorized personnel will have access to personal information, and only to the extent necessary.
- Regular security audits: Our systems are monitored through regular security audits and vulnerability assessments.
- Two-factor authentication: An additional layer of security is used to protect your account.
- Secure data centers: Our servers operate in a secure environment where physical access is also controlled.
However, transmitting information over the internet is never 100% secure. We take every reasonable step to ensure protection, but we cannot guarantee the complete absence of unauthorized access. Keeping your account password secure is your responsibility.
Data Retention
gb99m retains your information only for as long as necessary. General guidelines are as follows:
- Active account data: retained for the entire duration the account remains active.
- Financial transaction records: retained for the period required to meet legal and financial reporting obligations.
- After account closure: retained for as long as required to meet legal obligations or resolve disputes.
- Marketing data: retained until you withdraw your consent or your account is closed.
Once the retention period ends, gb99m securely deletes your information or anonymizes it so that no individual can be identified.
Cookie Policy
gb99m uses cookies and similar technologies to improve the functionality of our platform.
Types of Cookies
- Essential cookies: Required for the basic operation of the platform. They maintain your login session, security, and basic preferences.
- Functional cookies: Remember your preferences and settings, such as language selection and personal settings.
- Analytics cookies: Collect usage statistics about the platform that help us improve our services.
Most browsers accept cookies by default. You can control cookies by changing your browser settings, but disabling certain cookies may limit some features of the platform.
Your Rights
You have the following rights regarding your personal information:
- Access: The right to receive a copy of the information we hold about you.
- Correction: The right to request correction of incomplete or inaccurate information.
- Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations).
- Objection to processing: The right to object to the processing of your information for specific purposes.
- Withdrawal of consent: The right to withdraw consent given for marketing communications at any time.
- Portability: The right to receive your information in a structured, machine-readable format where applicable.
To exercise these rights, contact us at [email protected]. We will respond to your request within the timeframe set by applicable law.
Protection of Minors' Information
gb99m strictly provides services only to individuals aged 21 or older. We do not intentionally collect personal information from any minor.
If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information. If you believe a minor is using our platform, please contact us.
International Data Transfers
Some of our service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. gb99m ensures that such transfers will only occur when:
- The destination country ensures adequate data protection.
- Data protection is guaranteed through appropriate contractual arrangements.
- The third party adheres to data protection standards consistent with this policy.
Responsible Gaming & Data Protection
Responsible gaming is a core part of our commitment at gb99m. Using information related to your gaming activity, we:
- Identify early signs of problematic gaming behavior.
- Provide account limits or self-exclusion features where needed.
- Take preventive measures to protect you.
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes & Updates
gb99m may update this privacy policy from time to time. For significant changes, we will:
- Display a special notice on the platform.
- Notify you of the changes via your registered email.
- Display the date of the update on this page.
Continuing to use the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this policy regularly.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, or wish to exercise your information rights, please contact us.
gb99m takes privacy-related complaints seriously and works to resolve them as quickly as possible. Our support team is available 24/7 in Bengali and English.
Have a question about privacy?
Our support team is available 24/7 for you — in both Bengali and English.
[email protected]